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First time customer with little chance of continued purchases. Made my first purchase of a very specific item (model specific AS ADVERTISED). I was sent a different model number, the size and shape of the item completely different than advertised, and it was cracked/broken and couldn't be used even if it were the correct model. Ordered on 4/10/22, received 4/15/22 in unusable condition. Submitted an online claims ticket (NO phone number to call) one hour after opening box. On 4/16 (next day), I received an email from Daily Steals customer service stating that I would NOT get a refund due to it being beyond the 30-day window for returns. Not going to speculate as to how/why this individual came to this conclusion, but the entire purchase/delivery/claims submission happened in 6 days. I submitted a second ticket with a much more detailed description/explanation of the problem and have basically been ghosted from all communications. Both PayPal and Wells Fargo have been notified. Daily Steals ORD# *******
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Research this merchant before you buy! There's plenty of information about Daily Steals to be found online.
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Hi Jack! We appreciate you letting us know about your experience. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you. It's noted that our support team has reached out and resolved this matter. Please get back in touch if you need further assistance. We're happy to help!