Jack B.

I signed up for three month trial and have been completely dissatisfied. They create a mini site with a phone number they monitor. I immediately started getting calls from wrong numbers all over the country. By the end of three months, thanks to their online tracking system it is crystal clear that they really don't care much about customer service. Literally 90% of the calls I got were wrong numbers. The leads I got, which were few did not convert but I'm ok with that. Some things take time but a 90% failure rate because they assigned me a number with a history is unacceptable. When I demanded a substantial portion of my 1600 bucks back they offered my 92 bucks for the cost of the calls. They went on and on about all the work they'd done for me. Yesterday their rep claimed they had fixed the problem one month after I complained about it but had nothing to say about two more months of wrong numbers. At one point he actually suggested that I was getting calls from people in my area who had actually recently moved and that explained the phone numbers. So if you follow along here the calls I got, asking to speak to some other company entirely, on the other side of the country, were actually good leads. I think I paid more than enough money to test their claims and for me, saw a 90% failure rate. Then the rep tried to give me some baloney about how advertising works. Having been in the advertising business for about 25 years I had to explain to him that a 90% failure rate would actually not bode well for keeping a customer. I have been told numerous times that they attempted to contact me to address these issues but there are no voicemails or emails. Yesterday the rep told me he would get back to me in an hour and a half to address my complaint... nope, nada. No doubt there are happy customers out there or they would not be the size they are, but if you have issues I don't think you will be getting the support you expect or deserve.