I placed an order, since I noticed that their prices were much less expensive than anywhere else. I was excited also to see that they offered you a coupon code for your second order, to be emailed after your first order was placed. Awesome! It's been about a week since my order was placed, and I still haven't received the code. I tried doing a live chat with their representative and was told the following:
Michelle B: I dont know when those emails would go out
I was also told that Michelle B was, "Sure they will send them but [she] cant say that it will be any time soon."
I haven't even received my order yet and I'm frustrated! I guess their prices are low because they don't offer customer service on a level that is actually functional.
I'll make sure to update this review once I actually receive my order, since I have NO faith now that I'll receive the product I wanted in the condition I deserve.
Hi I W. We send you our sincerest apologies for any order issues experienced and for any communication issues regarding the coupon code you are referring to. Our team is happy to take a look into your order, and get you taken care of. Please email our Escalation Team at escalationteam@atgstores.com with your order number and any details and a member of our team will assist you with a resolution.
Thank you.