This is the third time that I'm missing items from my order. I only ordered like 4 times from them. Last time ended my relationship with Walmart. Not only did the driver place my order in front of my neighbor's door, I knew half of my items were missing when I saw the package delivered pictures. There were only 4 bags, but I ordered around $180 worth of stuff for a small party/gettogether. A Tetris Champion wouldn't have been able to fit all that stuff into 4 bags. Getting a refund or complaining about an order is brutal. It's like pulling teeth. They don't make it easy compared to DoorDash. Expect to be on the phone for a while as they waste your time. They refunded me $113 worth of stuff that was missing, but I'm just waiting on that to get deposited in my account. They don't even have the decency to give you a 5%-10% off coupon towards your next order for all your troubles. Needless to say, the party sucked since over half my items were missing. How does that even happen?
The icing on the cake is that even though an order would get canceled, the driver still gets the tip whether they delivered your order or not. I guess since you're billed separately for the tip, that still gets taken out of your account after an order has been canceled. Regarding a previous small delivery order that never showed up and got canceled, I called and asked why I was deducted $8 from my bank towards the Walmart driver tip 3 days after the order was canceled, but they were clueless and kept insisting that the order was canceled. I kept saying I know that, but the delivery part didn't get canceled and I was charged today! We went back and forth and I got nowhere so I gave up. I wonder how many other people this happened to.