I had to leave my apartment after six days because it was unsafe (threats from landlord, no electricity, physical violence), and spent a lot of money on airbnbs until I managed to find a new place. I contacted uniplaces and they were very unsympathetic, they clearly didn't care, and didn't get a refund of anything, not the rent, not the deposit, not the €300 service fee I paid to uniplaces to "guarantee my safety at every step" lol what a joke!