Irmelin S.

I ordered a dress that arrived after 3 weeks and it was full of lose threads and the embroided flowers were falling apart. The flowers are really crocked. I contacted costumer services and talked to atleast 6 people. One said that i could get 20% back if i wanted to keep it or i could return it. Then i get a message telling me i can only get 15% back and then i get another message saying i will only get 10% back. I paid tax to get it in to the country and was really dissapointed at the bad quality. I didn't get a return label and get told that if i want to retur the dress then i would need to pay for the return cost. This was my first time ordering something from them and last time. I haven't gotten a refund either and the costumer services have closed the chat on me 2 different times now so i can't talk to them.