Bait and Switch fraud scam! Gave me an offer and now claim that my perfect phone has "scratches" on it, which it doesn't and they will adjust their offer from $579 to $344. My phone is perfect, always had tempered glass screen protector and in a heavy duty case since new, Gazelle is a total scam! This is a classic bait and switch and they are just hoping to catch enough people to make this fraud worthwhile.