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I ordered a scrub top that was less than $20 but after taxes and shipping, it cost $27. When it arrived...after over a week...i found it was huge although I I ordered the size recommended by the site. When I asked to return it, I found that my refund would be only $10. I was charged a shipping fee to return it. So after losing $18, I still have no scrub top.
Products used:
None. I returned it
Irene L.'s review of UniformAdvantage earned 2 Very Helpful votes
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The scrubs themselves are fine. They're fairly comfortable and the colors are cute. I've had a...
First of all, I love the material of this vest. However the previous style was much more...
We are so sorry to hear about your experience with the product purchased and really appreciate that you took the time to share your concerns. We strive to delight you each time you shop with us. We certainly understand your disappointment, and this issue will be seriously addressed.
We have improved our Return Policy to make it better for our customers by extending it to 45 days instead of 30 days and oftentimes when a customer feels like the items are not as per the size chart - we waive the $8.99 Return Label Fee as a courtesy for our customers but that isn’t always the case.
We have already instructed our return team asking them not to charge you for the return shipping. A full refund for the merchandise with sales tax will be processed upon receipt of your returned item at our warehouse. If you would like to exchange it for the correct size, we would be glad to offer free ground shipping on the new order as well.
Depending upon the carrier you use, it may take up to 7-10 business days for your return to reach our warehouse. All the returns are processed within 1-2 business days once we receive them. You will receive an automatic email confirmation once your return is processed.
Once again, we do apologize for any dissatisfaction or inconvenience this has caused you.
If you have any further questions, please send us an email to custserv@uniformadvantage.com or call us at 800.283.8708 and we would be glad to assist you further.
Thank you for contacting Uniform Advantage
Uniform Advantage | Customer Service
Email: custserv@uniformadvantage.com
Website: www.uniformadvantage.com
Other questions? help.uniformadvantage.com