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I bought Kiarog 3 faucet via aliexpress. It was damaged when it arrived. I sent two photos via the dispute system, the faucet and package as a clear evidence for the damage and it took still three weeks to get new part sent. Though I requested complete new faucet. Even the new part was leaking and seller claims the leak is ok. Ali's case management team promised to involve but it never happened. Communication is difficult, their English is poor and the response very unclear. I am sure I lost my money and plenty of time. Avoid this company!
I O.'s review of Alibaba earned 3 Very Helpful votes
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Dear I O.
This is Echo from Alibaba International Customer Service. I am sorry to learn about your unhappy experience and please don't worry that I will do my best to assist.
According to your description, I found your inquiry is about AliExpress, not Alibaba.
Please be advised that currently we have AliExpress online service team to assist you with this problem, which provides 24*7 online chat service to resolve your problem faster. You are suggested to contact the relavant team via the link below: http://www.aliexpress.com/help/newContactUs.htm?.
Thank you for your cooperation.
Regards,
Echo
Alibaba International Customer Service Team