Indranil C.

- If you call Customer service- after stating trip id system says press 1 or say yes. Only works when saying yes. Pressing 1 gives you message "we're sorry, please say trip id". A small fix needed which will create a great impact. But, they don't care about customers.
- I overpaid for checked in baggage and called. You'll be on hold for 45 min/1 hour without anyone taking your call. I tried a couple of times and never could speak with anyone.
- Chatbot will gather your info and you've to wait for a live agent to text you
- Everything is extra fee. For add on, you've to pay separately for up and down trip. Two transactions, extra fees - tried to avoid that and pay for both ways, payment got posted double in return trip only. When I reached the airport - I was asked to pay when I put my luggage on the conveyer belt. I was carrying the printout. Presented. But, they said they couldn't do anything. They gave me a small printout with customer service contact number and asked me to call. That was the beginning of my misery. Nobody picked up. Chatbot did connect to a human. He couldn't process refund. I was given an email address. It took hours for me to get in contact to where I should contact.
- There's no in flight entertainment even for 5 hour flights
- Flight attendants don't even offer water for free. They'll ask you to purchase a bottle. Food of course isn't included.
- Carry on bags extra. Checked in luggage extra. And Flair proudly announce that on their website in big and bold. "Did you know we charge extra for carry-on?" It's an insult. They should add that small fee in the ticket price and try to compete with competition. Unfortunately they don't understand customer needs. "Customer Satisfaction" or even better - "Customer Delight" are a notch above their head.
- Air hostess said "you can put it in the overhead bin if it fits". Didn't even offer to help putting my bag on overhead bin.
- No nets at the back of the seats to keep bottle or tissues
- They'll ask you to take off your waist bag where I keep passport and money and ask you to put it under the seat