Inaya S.

I attempted to order a very beautiful Safavieh rug from Joss & Main. After waiting a week, I received a notification that the rug had shipped. A week after that, there was still no activity on the rug. FedEx never received the rug, and Joss & Main never bothered to do anything about it. I kept getting brushed off by customer service reps, who would give me very weak excuses, or promise that they would follow up with the warehouse (and then never would). I had also ordered a non-slip rug mat, and that finally shipped (what good was the mat without the rug, though?).
I eventually, after two weeks, told them to cancel my order. If they have issues in fulfilling orders, they need to be upfront and honest about it.

Due to the fact that no apparent attempt was ever made to actually resolve the issue, I couldn't help but feel that the company is a scam, and only actually fulfills enough orders to keep from having federal charges brought up against them. I will not be ordering from them ever again, nor from their other companies (Wayfair is one, and I'm looking into Overstock.com. To see if there is a possible affiliation).