I also had a negative experience ordering from Fry's Electronics. It was just the worst service I've ever experienced. They may have been great in 2018 and won some awards, but they aren't in 2020. I never got my order, and no one's answering my messages. It's not only rude, it's also unprofessional. I don't know what is going on with the company, but it must stop!
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some detail. We can not guarantee or predict the value of the customs duties you may have to pay to receive your order.
Here are some suggestions about the tariff insurance for you:
https://www.banggood.com/Search_hl69_at650.
We have already contacted you, if the problem has not been solved, please contact us at vipservice@banggood.com
Best regards,
Banggood Team