After a friend could not make it I wanted to cancel a T-time. The golf course had no problem with it but I had to call golfnow.com since it was prepaid. I was on hold for over 10 minutes only to have a receptionist pick me up on her speaker and then drop my call. After another 10 plus minutes on hold they refused to reimburse me even though I had been a loyal member. They charge you a fee every time you book a T-time but provide you no service for it. Save the money and the aggravation and call the course directly.