We have the same issue... we ordered on Dec. 8 they took the money right away we have email them and the reply had a shipping number... that connects you to a EMS( Express Mail Service) some oriental shipping mail service and up to this day no one has contacted us... I am writing to the Attorney General so they can void this company from doing business in the U.S.
Dear customer,
Thanks for your review!
Our website has several shipping methods, if you choose super saving shipping, it will be slower, if the products are resisted at customs, it will take longer to reach you. You may be choose super saving shipping as shipping methods, so it is not arrived very fast. According to our delivery experience, your products will get to you soon, please be patient to wait.
Also, please take it easy, your products will surely arrive at you.
Thanks & Best regards!