We require an affidavit when a plastic gift card has been mailed but the recipient claims it has not been received. We can verify a card has been mailed out because we scan each card and a camera records it being placed in an envelope. Unless the value is over $50 it does not need to be notarized. As the gift cards are mailed out with value on them, iCARD eats the loss when it sends out a replacement. Unfortunately, the affidavit is therefore required to help reduce the instance of fraud. As for our fax number, it is *******638 and has not changed for over 15 years. All faxes are received electronically in the Outlook Inbox of our customer service reps and are responded to within a matter of days.