They will charge you for EZ Shield check protection even after you have explicitly declined. I have had to intervene the printing process the last two orders because of this EZ Shield overcharge. They don't send out itemized receipts until nearly one month after order. Will not send emailed itemized receipts even when they say they will. I have tried unsuccessfully 3 times to return envelopes that they overcharged me for even though they said the return email is on it's way. Employees are obviously told from management to lie, overcharge and defraud. Fraudulent directives are probably coming from the top.