Ian H.

Nothing new to what anyone else has said here.
Bought a Stranger Things advent calendar for my niece. Never arrived. They sent another, had no reason to doubt, but opened on December 1st to find everything inside in pieces. Absolutely impossible for this kind of destruction to happen in transit as it was a necklace, bracelet and charms.
There were barely 2 links together!
Took a week for them to get back to me, asked another question but never heard anything for another week, then they said they'd forward my email to the returns & refunds department!
Department? Yeah right, c'mon Karen, pull your finger out! Nothing back. Yet...