H W.

Following up about a previous post I made, I ordered the Cubot One phone mid October and it finally arrived last week (December). The phone costed me $183.99 and Irish customs came to €37. The delivery process was painfully slow but to be honest, I had read that the shipping was slow & I opted for free shipping. I can't say I wasn't expecting slow shipping. I tracked the phone every day for a month and a half, the tracking system was fairly useless in terms of information about where your product is.

Anyway, the main reason I want to write this is that the phone lasted me all but 4 days. I was delighted with the phone itself, the Cubot One had met all expectations and I loved it. However I picked it up one night and noticed the headset was extremely hot and was powered off. I took out the battery for a few minutes and put it back in and pressed the power button. The headset heated up again and would not switch on. The phone came with a second battery which I tried but it still overheated and wouldn't switch on.

Now, extremely disappointed, I submitted a ticket to Everbuying customer service explaining the problem. They don't seem to understand that the phone is faulty, I have tried everything they've suggested. They claim to reply to tickets within 24 hours. This is false as I've been waiting for their reply for 48 hours. I'm desperate. I just want a working Cubot One but I don't think I could bare the length of time it would take to ship another one. I'm still waiting for a reply on my ticket. The livechat won't deal with my complaint. I tried calling both the USA and China phone number but they ring out/invalid number. I'm at a dead end at a $200 loss, looking at what to do next.

So, not all customers will go through this but just be wary and take my experience into account when you're using Everbuying.