Hunter E.

I just created an account and was immediately disabled. I received an email and this is the explanation:

"In accordance with the Twilio Terms of Service, we have temporarily suspended your account as it came up in a recent security audit of our system.
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We'll need your help to complete a review of this account and determine if reactivation is possible. Incomplete or missing answers to the following questions will result in delay of this process."
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They proceed to require me to explain a very detailed business description, our processes from clients booking to service, as well as our privacy policy. All while providing links, screenshots and scans to prove each part of it.

I have immediately responded with a very detailed response per the requested descriptions and items. Will update once I hear back from them.

Original review left 7/12/2021

*Update 7/13/2021

**Update 7/19/2021

Just started on Indeed, listing a very basic job posting while not violating any of the policies. Early in the morning after posting my first job post, my account was disabled with a late email then telling me it was to verify my identity and my association with my business. They say they do this for all accounts, but keep in mind I know someone in another city who created an account the same day and posted with no issues at all.

So I respond to their email and provide official tax documentation to verify myself and my business and in about an hour my account was back online! I thought everything was good to go so I posted my job post and spent over $100 in the span of 6-7 hours.

I had a question about the platform so I sent an email to indeed asking them about how to handle unqualified applicants, and instead of answering my question they disabled my account again. I am running a real business and want to be able to respond to my applicants promptly, but this constant tug of war over my account being disabled is not sustainable.

I looked this issue up to see if anyone else has had these issues and quickly saw that I am not alone. I just want to use indeed and it's services as intended and so far it's been a big headache. I have reached out to them and will update this review with the conclusion.

*I have let the Indeed team know that I am available and very eager to get this resolved so that I can respond to my applicants today. However, I asked what can I do to resolve this and make sure this doesn't happen again, this is the response I received:

"It appears that your request may require specialized attention and our Client Success team can better assist you. Please view our Help Center for further assistance with this issue."

When I go to the Help center, it is simply a glorified FAQ page with absolutely zero options to get further assistance. So I responded to them and said I am not understanding what I need to do, to get this further "special assistance" that they admit I will need. So when I asked them to please clarify, since I'm really just trying to resolve this, in only ONE MINUTE, I received the exact copy and paste response:

"It appears that your request may require specialized attention and our Client Success team can better assist you. Please view our Help Center for further assistance with this issue."

This is beginning to be insulting. I am nothing but willing to work with them and get this resolved and it appears that no one on their actually cares at all. Keep in mind they have already charged me over $100 for applicants that I have not even had the chance to fully review. I only have 48 hours to let them know of which applicants were unqualified to not be charged for those, but it seems that they are going to keep my account disabled until I can no longer receive a refund or replacement applicant. So far this experience with Indeed has been fraudulent with very little help at all.

I will update as I continue to update this. I want this review to serve as a complete documentation of what dealing with Indeed is truly like. I will provide as many screenshots of emails etc. as I can for transparency. I have posted all the exchanges discussed in this review in the photos below, and you will see the absurdity.

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**Update 7/19/2021

I was reached out via Private message within Site Jabber from an Indeed support, he assured he would try to help me get this resolved, however without any guarantee as we still needed to await approval from the team that continues to disable me I assume.

As soon as I got the message, I immediately began providing whatever he had asked me to provide that might help. Unfortunately, I did not receive a response back during the week days and it is apparent that no one is there during the weekends. So I have spent money and have applicants waiting for a response, but have been disabled from my account and have had my business set back for a week now. One thing that bothers me a lot is that the applicants know the job posting is for my company and so this looks terribly unprofessional on our company for not responding to their applications. Who knows if or when I'll be allowed back into my account.

I will say that there appears to be a little more effort after leaving a bad review. It's unfortunate that's what it takes to motivate them to help but I would strongly recommend doing so if you are also facing issues.

I will continue to update once I hear back from their support team. Stay tuned...

Final Update 8/6/2021:

I was billed for the applicants that I received, but was unable to contact them for a week and a half. No discounts, no refunds, nothing. Billed as if I wasn't disabled the ENTIRE time. Imagine paying for a service, not receiving that service, and then you get billed anyway. Cannot believe the experience I have had with Indeed. Keep in mind, I am a legitimate business, a legitimate person and I was only trying to use Indeed for it's intended purposes and nothing special or extra. So clearly this experience is what the typical newcomer to Indeed can expect!

Be ready to pay up regardless if you are able to access your account or not!