H S.

Tripletshare is a disgusting company. They treat their residents like dogs. I am still living in a Tripletshare room and, since moving in, I have had an outrageous experience. First of all they don't answer the phone to their office. I have had to try on average 5 times before someone picks up. When someone does they don't know what they are doing and are often rude. I have asked a staff member to get the manager to call me numerous times and they haven't. The day I moved in I was given the wrong key and had to wait outside my door for an hour and a half before someone came to open it for me. And the man spoke to me like I was stupid. For the first two months, they didn't give me a key to the balcony door in my room (the only source of fresh air available) and whenever I called them I was faced with the problems above. They simply did not care that I had no fresh air. When I first moved in, the lock on the security door at the bottom of the stairs didnt work so anybody could just walk in off the street. Which, according to my flatmates had happened previously and people tried to break in to other flats while the residents were in.

There were no pots, pans or cutlery that weren't bought by my current flatmates when I moved in. My flatmates had to buy everything themselves. I also had to buy my own cutlery, pans and kettle.

When tripletshare take money from you via card, they charge you 5% on any balance transfer (which is a lot when you are paying for one month up front plus a deposit = 5% of £1500 = £75). When using a card of any sorts, it costs the receiver a maximum of 50p! And anyone can find that out by just searching on the internet.

The TV hasn't worked since I got here (now 4 months). Even though this was reported following the guidelines listed in the tripletshare contract and they have done nothing.

There are also what look like fire alarm systems hanging off the wall in the stairwell which haven't been touched since I moved in.

Once when I finally got through to someone on the phone at tripletshare to explain the many predicaments, she said they were too busy to do anything. That is utter BS. I work longer hours than they are open. I am busy yet I still find the time to put up with this mickey mouse company. Being too busy is a pathetic excuse from a company. But I guess tripletshare would be lucky to call themselves that.

Terrible customer service. Don't even think about renting from this ridiculous company. If they don't pull their finger out soon, it won't be disgruntled residents but the local courts which they will have to answer to. I know that for a fact, because I am currently filing a complaint.