Holly W.

Purchased a pair of shoes on sale online store. When I received the Item, it was the wrong shoes in the box. When I contacted customer service. They then wanted me to take them and return them through UPS. Taking my own time And gas to return them. They then would not send me the shoes that I actually ordered. They said I would have to reorder, they don't do exchanges.
So now I have to take my time money to return. The shoes are no longer on sale. So I would have to pay a more expensive price for the ones that I wanted. And all they offered me was a 15% coupon discount. All for their mistake.

The worst custoner service. I have had 2 incidents with this greedy company. Use any other booking site. Booking.com is much better. They charge extra to change or cancel even if the property doesn't and wont refund a reservation made a month out for the wrong night even when it was their site that reset the dates. Terrible company.

First I went to make a 1 night stay as I was traveling across country. I opened a second window to check another location and when I went to pay for my room it had reset to Christmas eve. This was only day after Thanksgiving. When I got to the property, they didnt have my reservation so I called Expedia. They would not cancel or refund my booking so I had to pay again for a room I thought id already paid.

On a second trip I wanted to extend my trip in Portugal an extra 2 days. I contacted the property a week before the reservation and they said this was fine to contact Expedia I did and they said I would have to make another booking instead of extending. The price I originally paid was 60 euros a night to extend it would be 86 euros a night. If the property agreed to the extension, why are they not compiling with their wishes. Just greedy.