Holly T.

I ordered a pair of boots from JustFab apparently 21 months ago. When they came it turned out they sent me the wrong colour of boots but I didn't feel like returning them and just decided to keep them. I think it must have been 2 pairs for $39.95 but I don't even remember what the second pair was.

So the other day I looked at my credit card statement. Now this is my fault, I rarley look at my statement because I usually call in to do my payments and haven't noticed anything really off. I saw that I was being charged by JustFab. I had no idea I even had an account let alone was being charge! I have been paying for a pair of shoes for 21 MONTHS and not even knowing it. It is totally my fault that I didn't notice this on my credit card statement but I had no idea they were charging me and I never received even a receipt.

So, at first I thought I would try to use the 21 credits but that was nearly impossible. You are only aloud the use them on items that are priced $39.95 (not anything less then that heaven forbid) and I honestly don't think that I would need to buy another 21 pairs of boots in my ENTIRE lifetime.

I tried to call to cancel my account and the phone number they had on the website is out of order (I found the proper phone number here). The told me I cannot be reimbursed for the 21 months, and that I CANNOT cancel my account without using the 21 credits or else I will loose all of the credits.

They told me they would give me 1000 reward points if I kept my account with them but honestly I already have ******* reward points and they are worth discounts on more product that I have to pay for because it isn't $39.45.

Now I am stuck with an account until I buy 21 pairs of boots. I guess I am going to have to build another closet.

NEVER sign up for an account. Not worth your money or your time. You would be better off ordering from one of the actually decent discount sites like beyond the rack.