I just purchased two coach bags from the website. First of all, one was marked practically new no flaws. - that one was fine.
However the other bag said minor flaw - scratch you can't even see etc. The entire leather bottom of bag is scratched, smells like smoke and had dirt in the pockets. Obviously someone isn't doing their job, I would have never purchased this bag had I known what damage it had, They should show pictures of the actual damage, as well as of the inside of the bag.