Herb N.

So, a week ago, I purchased items at Jollychic, there were NO PROBLEMS with the purchasing process and tracking details of my items were given. My package has been shipped out by the DHL express shipping company. I always track my package every single day. The expected date of delivery was last Friday. I even left a note to leave my package at the door. Because I can't sign the invoice for my package. Then when I checked my parcel while I was at work, it indicated in the tracking info that it has been delivered at my place. However, to my surprise, there was no package at the door and the Note I left was STILL THERE ( coz' the shipper usually take the note and it is an authorization that I allow the shipper to leave my parcel at my door, and for proof of delivery) so I immediately called the DHL customer support and told me to wait for Monday and for their call as they will try to investigate what had happened to my package. Next, I seeked help from Jollychic customer support live chat and helped me with the issue even though it was the DHL's fault. The Jollychic agent told me if the package got lost or I will not be able to receive it. I will get a full refund. So I should not worry about it. (Whew). But I told her that I fell in love with the items and I asked her if I could still get the items from my refund. And of course she said yes, that I could still reorder the same items. And she even gave me $5 bonus to make me feel better! Gosh what a relief, I am so glad that I can rely on Jollychic's customer service! :D xo JOLLYCHIC!