herb b.

I rarely write reviews but feel obligated to share my exasperating experience with this unprofessional, unscrupulous company.

I chose a lift chair for my 90-year-old, based partly on the salesman's promise it would be delivered with white glove service within seven days.

During this time, it was impossible track when the chair would arrive as there was no system for doing so. After the chair failed to arrive in two weeks, I tried canceling the order but was told the only way to do so would be for my ailing mother to reject the chair when they tried to deliver it. I spent more than a week trying to speak to a manager but he never returned my call.

While the company claimed a couple days later that the chair delivery had been rejected, they had never tried to deliver it. Nonetheless, I felt good that I'd soon get a refund.

They promised to issue a credit on my card, after withholding $400 for shipping, handling and a nonrefundable white glove service. And that's for a chair that never arrived. It's many weeks later and I'm still waiting.

I urge you to consider my experience before placing an order with this outfit.