Henry A.

Great website. So much cool stuff, I got an ironman quote tshirt from here and I have always been satisfied with their service and products

Great site, lots of potential, lots of risks but if you wait it out and you pledge smartly, you won't regret it

Great service- does everything awesomely, prime is amazing

I'm a student at the University of Minnesota and I really need a new laptop, so I ordered the Surface Pro 2. However, my order didn't go through because my credit card was apparently denied. I thought this was because my card was just put on hold because my bank suspected credit fraud because of an earlier purchase I had made (ironically for the Touch Cover 2). I was told to update my payment method for my purchase through an email. Because I had cleared up my credit card with my bank, I thought it was ok to use again, but when I resubmitted my payment method, I was immediately greeted with an error and was told that my purchase was CANCELLED. I wasn't even given another chance to submit another payment method. I called in several times to microsoft customer service and they reassured me that this was a mistake and that I would receive future contact to update my payment information, but more importantly they assured me that my preorder was still INTACT. Just received a call telling me that my order was permanently cancelled and that I had to place another order to receive my surface and that I would have to wait another 2 months to receive it and that there was nothing I could do. Note that this is after I had JUST received the touch cover 2 with the docking station just about to ship to me. I will have the touch cover 2 and the docking for 2 months and they will sit there and mock me until I receive my surface, after I have finished just about all of my classes at the U, which was the real reason I wanted the Surface Pro 2 so soon. I blame Microsoft and their website. Customer service was great and helpful, but misinformed and it wasn't their fault. I AM QUITE PEEVED.
I am an avid user of Windows 8 and Windows 8.1 and a technology enthusiast, so this is really disappointing. I am still shocked that this couldn't have been settled in a more direct and customer friendly manner and that my original order status couldn't have been preserved.