Helios L.

Don't use Grubhub. Just call the restaurant directly to place your order. I placed an order with GrubHub 2.5 hours ago for delivery. I searched specifically for delivery and found this restaurant. Estimated wait time was 1 hour. At the 1.5 hour mark, a message was sent to my phone stating that the driver was on his way with the food. At the 2 hour mark the food still hadn't arrived. At that time we called the restaurant who told us that they don't deliver, and that Grubhub was supposed to arrange for the delivery but that the driver never came. The food had just been sitting there for 2 hours. It was at that time that I also received an email from Grubhub telling me that my order had been cancelled. They cancelled my order 2 after 2 hours of waiting. We online chatted Grubhub to get an explanation, and they provided no explanation, only repeated over and over again, "Unfortunately at this point the driver was not able to pick up the order and the order was canceled." I called Grubhub and they confirmed that they were supposed to arrange for the delivery but again they were unable to explain why the delivery never happened. This is also the second time this has happened to us. Now I have a gift of $15 Grubhub dollars to use for my next order which will never happen because I would never order from a place that can't actually deliver food.