Helida H.

My experience at H & M on the weekend of October 21,2023 was terrible. I've been shopping at H&M for years. I tell you what happened to me. In the men's department the cashier charges more money than when you pay cash. And the machine to see the amount to pay is useless, and you cannot see how much you are going to pay, it tells you the amount. She tells me it's 201.70. When the receipt said 158.70, I gave her the amount of $210 because she told me it was... $201.70 I returned my change of 7 dollars and coins I turned around and checked the receipt because it made me a lot of money, the receipt said 158.70. I come back and I tell her there was a mistake, she doesn't accept her mistake and I call the manager. As they checked the box to see if I had any extra money, he told me I'm going to check the cameras and I'll tell him please! They still don't see anything on the cameras as it is possible that they have cameras and can't see what the cashiers are doing. And the managers don't fix the situation. They just told me we're sorry we can't do anything,,, she doesn't steal from customers she steals from customers.the store is located in Michigan and chestnut. Chicago iL