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I wish I'd read these reviews before ordering! I agree with those who say it is a scam, I ordered a top on 26 December it arrived on 22 January, which was bad enough but it was made out of really cheap and nasty material and was so small that I couldn't even attempt to try it on.
They don't adhere to UK internet sales rules so in order to return it I have to provide a photo of the item with a ruler showing it is the wrong size by more than 2cms but their size guide does not specify a chest measurement anywhere... really not happy:-(
UPDATE: After posting this review I was contacted by DressLily and given a full refund:-) It looks like they are sorting out their customer service issues so maybe they are not all that bad afterall.
Tip for consumers:
Save your money and your time by avoiding this site.
Helen W.'s review of DressLily earned 4 Very Helpful votes
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Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....
Dear Helen W.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are trying to get in touch with this customer to discuss a solution to this problem that he will find fair and acceptable.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com