Any time that I have needed assistance customer service was polite, respectful & extremely quick in resolving any issues. If I send an email, customer service has responded promptly in email. When returning a call everyone that I have dealt with has been the exact perfection of who you would want to take care of you as a representative. The staff is wonderful. Raise truly stands behind ALL gift cards that are sold on their site. I would give them 10 stars if I could for being so proactive in making sure that all issues are to ones satisfaction & making me feel like a very valued customer.