Helen M.

They cant give refunds. They advertise properties in wrong locations (deliberately) to protect property owner but renter is misled. Homeaway phones are manned by robots and cant resolve issues.
There is no security that is why scammers use this site BEWARE

They are just an advertising space for unscrupulous property scams. Homeaway do nothing to resolve problems. They advertise properties but the location is not accurate. You wont be where you think you are. Being miles away caused me problems.
Owners don't respond and are not always genuine owner.
Very dangerous site andHA have no power to help once you have been scammed, sent to wrong accommodation and ripped off. Telephones manned by robots