Helene D.

I missed a preorder window for a dress collection last year by some random number of hours. They opened orders for the same item again, featured the item in an ad on Facebook and I placed my order for it 12h later.

I had ordered with them before with no problems save for one time some missing accessory were refunded. No biggie.

This time, the WHOLE COLLECTION is DISCONTINUED and was AVAILABLE for order on the site.

I hope to get a partial refund for the non-existent items and still get sent the rest of the order...

Otherwise, I will not be ordering from them anymore and blocking their misleading ads.

Edit:
Updating this review to make it more useful.

In most cases I would recommend ordering with them. The shipping is slow, but it is well explained on the site why it is so long. Do not expect anything to show up at your door before 3 months.
I have no issues with this.

They are a Taobao reseller, making it easier for international customer to get their hands on some quality products.
The clothes are of good, even excellent quality. Usually great fabrics, good craftsmanship. I did not get any knockoff products from them.

I can commend customer service on their quick reach out about my order. They responded fairly fast during opening hours.

Since they are a resseller this might be where things go south. They typically give a 30 day preorder period to place your order.

I opted for a full cancellation and refund in the end. They wanted to only refund 80% for a restock fee of some items but after providing them with screenshots of their own ads and social media posts still circulating featuring the item, they gave me the refund. Currently waiting on the funds to be credited to my card via Paypal.

My advice: be wary when ordering. Take screenshots before placing orders, of everything; ads, your order, the countdown, their own website, absolutely everything. Just in case they pull the rug from under your feet with a shortened preorder window.