Helena H.

"In what I can only describe as a truly horrible experience with GlassesShop, I will begin by saying I will never place an order with this company again. In the past, as a repeat customer, I have received my glasses within two weeks of the order date. If you have any concerns, it is best to call them between the hours of 9:30 a.m. and 5:30 p.m. and most likely you will reach a customer service representative by the name of TASHA who claims to be responsible for all outgoing orders. During our initial phone conversation, TASHA indicated that she is responsible for over 1800 outgoing orders daily. She claims responsibility for all shipping labels printed on orders. When my order was placed on the 16th of November, I received an email shortly thereafter that my order was being processed. Fast forward to November 30th and I still have not received my glasses. I called the toll free number and at that time TASHA explains that although she is responsible for all outgoing orders, she is not to blame for my apartment number being left off my order. All of my contact information is in my account with this company and has been for my previous two orders. TASHA then explains that my missing glasses are on their way back to the company and I will most likely have to pay to have them reshipped back to me. As a customer, I wasnt happy to hear this at all. To make matters worse, my call was forwarded to a call center supervisor named BRIDGET, who was even nastier and more "hands-off" and quite irritable an made me feel like I had no reason to ask where my glasses were and couldnt understand or care less about why I would have a problem with repaying shipping fees to have my order properly shipped back to me. BRIDGET blamed the entire mistake on USPS.
When I called the postal service, it was explained to me that the mistake was most likely made by the company and had a screenshot of my actual package that had no apartment number on it. So, when I call GlassesShop again, TASHA answers the phone and her behavior, demeanor and professionalism wasnt anything any customer should have to go through. It was one of the worst customer service experiences Ive ever encountered. I did manage to tell her that I wasnt going to pay AGAIN to have my glasses shipped to me, and when I insisted on speaking to BRIDGET again, I was told she was in a meeting, to which I responded "I will hold". At the time of this posting, I am still on hold for BRIDGET and have been for the past 45 minutes. Who knows if I will ever get my order. After this, I will never place an order with this company again and encourage others not to as well."