heidi w.

Just got off the phone with customer support for the 3rd time. I ordered an exercise machine on Dec 11th and still had not received it. When I talked to CS exactly one week ago it was decided that I would wait till the 5th to check back and if it had not shipped yet I would then cancel the order. When I called today to see if it had shipped I was told that the manufacturer cancelled the order because "I had moved and it would be shipped to the wrong address!" Although we are planning a move soon, I have not yet moved... I waited 56 days for delivery and still did not get the product and someone took the liberty of cancelling my order for me before it should have been. This is the first time I have ordered from Gettington and I am sorely disappointed, I will never try to do business with them again.