My first ordering experience was flawless. My second time was awful. Everything was fine until I noticed they recommended a product for me and applied it to my account at the last minute as my transaction was being processed and I could not stop it. When I called to complain the person actually tried to entice me to keep it and give me a deal on it. They did comply and take it off my order but I had to make the extra effort to call and complain. I will not order from a company that has these types of practices. Shameful!