Heather W.

I made the reservation on February 17th for a check in on Friday February 19th. And because my friend that was going with me got kidney stones and wasn't able to go I tried to cancel the reservation not even cancel it try to postpone it move the dates on it getaroom.com told me that they could not do it that I was within the cancellation policy the three days and I said but I booked I have no cancellation policy I only had two days before check in and they told me that there's nothing that they could do about it and so I decided I would call the hotel directly the hotel was willing to move my dates they said no problem I told them it was for my 30th birthday was already turning out bad my friend wasn't able to go it was there anyway I can move it to March the hotel to me yet all you have to do is have getaroom.com write a letter or some kind of note and send it to the hotel that the hotel with had no problem with me moving it so I called back to get aroom.com and they told me that no they could not do that because it's against their policy. So they don't even follow the hotel's policy is that you book through because they have their own b******* policy