Heather W.

My husband and I just moved to a new location and still living in boxes. We get hungry and so we try grubhub for the first time. When I put my order in I specified to have the driver have $12.00 in cash. I only had a $50 and didn't want to use my card. Food arrives and the driver starts he does not have the change and was never told to have the cash. He could only gather $5, therefore he got over a $14 tip. Called grubhub about the complaint, they called the restaurant which stated the driver said he gave us the correct change. Grubhub gave me the number to the restaurant. I called never got an answer, even left a voicemail and never got a call back. Called grubhub again who stated they would take care of it and never received a call back. I know $7 may not be a lot of money to some, but I'm a disabled vet and every dollar counts.