Hazel Z.

This company is ok as long as you don't have to return anything. I bought 4 items from the UAE but I had to return 2. They gave me their UK address and I couriered the items there. Upon arrival in the UK UPS asked for their number and they have given me fake numbers that don't go through. Now UPS wants to send the items back to me at a cost of £33 and I paid £10 to send the items back to the UK. I have tried to get assistance from Rosewe customer service but each time they give me the runaround or ask that I keep the items and they give me 20% refund.

When I checked their UK address it's a vacant warehouse so they are not even occupying it. I have now engaged the Trading Standards in the UK. I will not take this lying down. Such an unscrupulous company with no ethics

See below all the correspondence with your colleagues

Hello

You have offered me 15%, then 20% and now 50 but I have repeatedly told you that I want you to take you clothes back and give me my full refund. I will never ever buy from your website again and I will ensure that no one else I know does. Why are you not able to just provide a seamless service such that your telephone numbers work and your items are delivered once without all this back and fourth?.

See the attached email the courier asking me to pay £34 for the items to be returned back to me. For your information this is almost half of what I paid for the clothes.

You need to find a way for these items to be sent back to you and refund me in full be wise I have wasted too much time on this issue. You have seen the emails from Aramex, trying to get your number but you ignored.

To have the items diverted to my family in the UK will cost me more as well

I need you to collect your clothes and refund me!

Hazel

Also

Sent from Yahoo Mail on Android

On Wed, 16 Aug 2023 at 12:53, Rosewe.com
<*******@rosewe.com> wrote:

Dear Hazel,
So have the shipping company returned the package to you? Do you still want to return it? If not,
We have requested special handling from our manager,
1) we can refund 50% of the items you want to return to your original payment account, could you accept?
2) or we can add the full amoount of it to your store account on the website, so that you could use the balance to place new order, which do you prefer?
Your ticket (ID:T*******077) has been replied by our customer service. The communication records have been listed below:
Hazel,Wednesday, 16 August 2023 at 03:04:03 AM

I will tell the whole world about you
Hazelzikhali,Wednesday, 16 August 2023 at 03:00:14 AM

Rogue company
Good day

My name is Hazel Moyo, a British citizen based in the UAE. I bought some items from this online website called Rosewe (https://m.rosewe.com/), about a month ago but 2 of them didn't fit so I requested to return the items. The company provided me with their warehouse address in Leicester; REXVILLE SOLUTIONS UNIT 2 TUNGSTEN PARK BARDON ROAD, Leicester, LE67 4BL.

The items were collected from me and sent to the UK by Aramex who work with their partners UPS in the UK. Aramex has asked for the Rosewe numbers so that they can call then and deliver but Rosewe have repeatedly provided numbers that do not workz even I tried the numbers but they don't go through. The Leicester calling code is 0116 but the numbers this company provided does not contain this code. They provided *******360, *******621 and an email that the never respond to *******@rosewe.com.

I have spent weeks trying to get Rosewe to provide their number but instead they ask me to keep the items and they will give me a 20% refund. It appears that they use this address as a front bit they have no intention of accepting retuned items from customers because they do not want to refund.

Please investigate this company.

Kind regards

Hazel

Sent from Yahoo Mail on Android
Hazel,Wednesday, 16 August 2023 at 02:54:29 AM

You don't even occupy the address you provided, you will regret trying to con me
Hazel,Wednesday, 16 August 2023 at 02:48:27 AM

You probably rob customers this way all the time, this time you have tried the won't person, I have reported you to the Trading Standards UK
Hazel,Wednesday, 16 August 2023 at 02:14:55 AM

And I see that you have a bad reputation
Hazel,Wednesday, 16 August 2023 at 02:12:02 AM

You need to call those two numbers yourself, clearly you haven't tried them...

I should never have bought anything from your website. Rest assured, this is the last time
Hazel,Wednesday, 16 August 2023 at 01:42:00 AM

Aramex have written to me again today asking for £33 so that they can destroy the clothes because they cannot deliver them to you I need my refund
Hazel,Wednesday, 16 August 2023 at 01:38:16 AM

Did you read the whole conversation? Aramex works with UPS and do you think they haven't tried everything since they are the experts? You just respond without even reading all the issues around this return.

Look at the screenshot showing that they have tried both numbers and they are not going through. These are not even UK numbers and I have tried them as well and they don't go through
Can you please just refund my money and I will never ever buy from you again
Hebe,Tuesday, 15 August 2023 at 16:43:53 PM

Sorry but you said *******621 is wrong, and what we provided you is *******360, you could give this one to the shipping company and ask them to deliver it.

Hazel,Monday, 14 August 2023 at 10:57:48 AM

I have been too understand, the next stop is social media
Hazel,Monday, 14 August 2023 at 10:57:05 AM

Where is the reply? You are not saying anything about my refund or your non working numbers
Hazelzikhali,Monday, 14 August 2023 at 09:54:37 AM

*******@yahoo.com leave a product (SKU: *******-1) review At: 08/13/2023 03:49:23 AM

The swimwear is nice but I bought it together with 2 other items which do not fit. I contracted a courier to send the items back to the UK warehouse 3 weeks ago but they have not been able to deliver because Rosewe provided me with 2 nonfunctional landlines therefore Aramex cannot get in touch with them. I have contacted Rosowe countless times and I have not obtained any assistance, instead they insist on me keeping the items and them refunding me 20% of the cost, which me is bribery, I'm returning the items because they do not sit well on me. It seems the warehouse numbers are intended not to work so that the customer is unable to return any items. I am now in touch with UK Trading Standards about this malpractice.

Rosewe.com,Sunday, 13 August 2023 at 23:52:42 PM

外部客服提交:
关联工单号:T*******149
关联订单号:RR**************
提交内容:customer complaint
I have been trying to return your clothes to your UK warehouse for 3 weeks now but the phone numbers I have been given are not working therefore the courier is not able to deliver to you and now the courier will be sending them back to me in the UAE at a cost I need you to sort this out before I start writing bad reviews about you in social media. When I chatted with your customer service they asked me to keep the clothes and they would give me 20% back, I am returning the clothes back because I don't want them anymore but you are bribing me and blocking me from returning them, that is illegal and unethical.
Hazelzikhali,Sunday, 13 August 2023 at 22:40:11 PM

Re: Order RR**************

Hazelzikhali,Sunday, 13 August 2023 at 03:10:12 AM

Order RR**************
Hello

I bought four items under order RR************** then requested for 2 to be returned. I arranged with a courier Aramex to have the items sent back to you in the UK 3 weeks under AWB *******1850. Aramex collected the items but when they arrived in the UK they couldn't get in touch with your warehouse. I have spent the last two weeks contacting your customer service and the numbers they provided do not work, therefore Aramex habe not been able to deliver to you. I don't understand ho you would have a warehouse but no functional number.

Anyway as Aramex have tried and failed to deliver and your chat room colleagues are not helping in anyway and Aramex have now advised that they have to end the items back to me at a cost, I have asked them to destroy them. As you are not forthcoming with your number, you will need to contact Aramex yourself then I will need you to refund my $77.31 back into my account.

I have raised requests on your website, chatted with your chat team for 2 weeks now and no result. Please see the interaction I have had with Aramex for two weeks now. Please refund my money and I will never buy anything ever again from your website, I have waisted enough time in this.

Sent from Outlook for Android

From: ARVIND NAGESWAR RAO <*******@etihad.ae>
Sent: Saturday, August 12,2023 1:21:40 pm
To: Sikhangezile Hazel Moyo <*******@etihad.ae>
Cc: MARK DE LEON BOQUIREN <*******@etihad.ae>
Subject: Fw: AWB *******1850 TO UK

Hello Ma'am,

Kindly check on the below E-mail and confirm to proceed further.

Regards,
Arvind

From: Faiz Jasbi <*******@aramex.com>
Sent: Friday, August 11,2023 4:16 PM
To: ARVIND NAGESWAR RAO <*******@etihad.ae>; MARK DE LEON BOQUIREN <*******@etihad.ae>
Cc: GERALD CIPRES ARMEDILLA <*******@etihad.ae>; NOORUL QAIYUM SIKKANDAR <*******@etihad.ae>; Khaled Abuzakhem <*******@aramex.com>
Subject: RE: AWB *******1850 TO UK

This email comes from an EXTERNAL source.
Dear all, Good day!

As per our UK team,

"please confirm the destroy charges of 33.95GBP to proceed"

Thanks & Regards,

Faiz Jasbi

Customer Account Executive

Aramex International – Abu Dhabi

Tel: +971 2 *******

aramex.com

From: Faiz Jasbi
Sent: Thursday, August 10,2023 4:26 PM
To: ARVIND NAGESWAR RAO <*******@etihad.ae>; MARK DE LEON BOQUIREN <*******@etihad.ae>
Cc: GERALD CIPRES ARMEDILLA <*******@etihad.ae>; NOORUL QAIYUM SIKKANDAR <*******@etihad.ae>; Khaled Abuzakhem <*******@aramex.com>
Subject: RE: AWB *******1850 TO UK

Dear all, Good day!

With reference to the attached emails,

If we did not receive a feedback maximum by tomorrow, then shipment will be destroyed at the destination. (as the retention period is already over)

"Hello Arvind

I have seen your email and forwarded it to the retailer. They gave me another number which I immediately tried and it didn't work either. They have said they will look into it and respond by this evening. In the meantime please tell the courier not to send the items back to me, if it comes to that I would rather they dispose of them, I cannot pay for return shipping back to the UAE"

Kind regards,

Hazel

Thanks & Regards,

Faiz Jasbi

Customer Account Executive

Aramex International – Abu Dhabi

Tel: +971 2 *******

aramex.com

From: Faiz Jasbi
Sent: Wednesday, August 9,2023 5:32 PM
To: ARVIND NAGESWAR RAO <*******@etihad.ae>; MARK DE LEON BOQUIREN <*******@etihad.ae>
Cc: GERALD CIPRES ARMEDILLA <*******@etihad.ae>; NOORUL QAIYUM SIKKANDAR <*******@etihad.ae>; Khaled Abuzakhem <*******@aramex.com>
Subject: RE: AWB *******1850 TO UK

*******@ARVIND NAGESWAR RAO, Good day!

As per our UK team, below provided contact numbers are Not in Service and No response on email as well.

Please check & advise valid contact numbers Or alternative delivery solutions.

*******360

*******621

Email: *******@rosewe.com

Kindly note the retention period is getting over.

"All unresolved shipments that exceed the deadline, will be auto-abandoned or returned to the shipper under the shipper's cost"

Thanks & Regards,

Faiz Jasbi

Customer Account Executive

Aramex International – Abu Dhabi

Tel: +971 2 *******

aramex.com

From: ARVIND NAGESWAR RAO <*******@etihad.ae>
Sent: Tuesday, August 8,2023 2:28 PM
To: Faiz Jasbi <*******@aramex.com>; MARK DE LEON BOQUIREN <*******@etihad.ae>
Cc: GERALD CIPRES ARMEDILLA <*******@etihad.ae>; NOORUL QAIYUM SIKKANDAR <*******@etihad.ae>; Khaled Abuzakhem <*******@aramex.com>
Subject: Re: AWB *******1850 TO UK

[CAUTION: EXTERNAL EMAIL] This email originated outside of Aramex. DO NOT CLICK on LINKS or ATTACHMENTS unless you recognize the sender and know the content is safe. If you suspect the email to be a SPAM or a PHISHING email, please forward the email to *******@aramex.com. #BeCyberSmart

Hello team,

As per the shipper the contact no of the consignee is the same.

So, they have provided the email address *******@rosewe.com.

Regards,

Arvind

From: Faiz Jasbi <*******@aramex.com>
Sent: Tuesday, August 8,2023 1:36 PM
To: ARVIND NAGESWAR RAO <*******@etihad.ae>; MARK DE LEON BOQUIREN <*******@etihad.ae>
Cc: GERALD CIPRES ARMEDILLA <*******@etihad.ae>; NOORUL QAIYUM SIKKANDAR <*******@etihad.ae>; Khaled Abuzakhem <*******@aramex.com>
Subject: RE: AWB *******1850 TO UK

This email comes from an EXTERNAL source.

Dear all, Good day!

As per our UK team, provided contact number of consignee is still incorrect.

Please check & advise correct contact number Or Email ID.

Thanks & Regards,

Faiz Jasbi

Customer Account Executive

Aramex International – Abu Dhabi

Tel: +971 2 *******

aramex.com

From: ARVIND NAGESWAR RAO <*******@etihad.ae>
Sent: Friday, August 4,2023 9:36 AM
To: Faiz Jasbi <*******@aramex.com>; MARK DE LEON BOQUIREN <*******@etihad.ae>
Cc: GERALD CIPRES ARMEDILLA <*******@etihad.ae>; NOORUL QAIYUM SIKKANDAR <*******@etihad.ae>
Subject: Re: AWB *******1850 TO UK

[CAUTION: EXTERNAL EMAIL] This email originated outside of Aramex. DO NOT CLICK on LINKS or ATTACHMENTS unless you recognize the sender and know the content is safe. If you suspect the email to be a SPAM or a PHISHING email, please forward the email to *******@aramex.com. #BeCyberSmart

Hello team,

As per the shipper *******621, this was number provided.

Regards,

Arvind

From: Faiz Jasbi <*******@aramex.com>
Sent: Thursday, August 3,2023 1:44 PM
To: ARVIND NAGESWAR RAO <*******@etihad.ae>; MARK DE LEON BOQUIREN <*******@etihad.ae>
Cc: GERALD CIPRES ARMEDILLA <*******@etihad.ae>; NOORUL QAIYUM SIKKANDAR <*******@etihad.ae>
Subject: RE: AWB *******1850 TO UK

This email comes from an EXTERNAL source.

Dear all, Good day!

As per our UK team,

"Consignee cannot be contacted, kindly provide us alternate contact number"

Thanks & Regards,

Faiz Jasbi

Customer Account Executive

Aramex International – Abu Dhabi

Tel: +971 2 *******

aramex.com

From: ARVIND NAGESWAR RAO <*******@etihad.ae>
Sent: Tuesday, August 1,2023 1:48 PM
To: MARK DE LEON BOQUIREN <*******@etihad.ae>; Faiz Jasbi <*******@aramex.com>
Cc: GERALD CIPRES ARMEDILLA <*******@etihad.ae>; NOORUL QAIYUM SIKKANDAR <*******@etihad.ae>
Subject: Re: AWB *******1850 TO UK

[CAUTION: EXTERNAL EMAIL] This email originated outside of Aramex. DO NOT CLICK on LINKS or ATTACHMENTS unless you recognize the sender and know the content is safe. If you suspect the email to be a SPAM or a PHISHING email, please forward the email to *******@aramex.com. #BeCyberSmart

Dear team,

Find the Attached documents which was provided by the shipper for the Proof of Purchase.

Hope this has been sufficient or kindly let us know.

Regards,

Arvind

From: MARK DE LEON BOQUIREN <*******@etihad.ae>
Sent: Tuesday, August 1,2023 10:55 AM
To: Faiz Jasbi <*******@aramex.com>; ARVIND NAGESWAR RAO <*******@etihad.ae>
Cc: GERALD CIPRES ARMEDILLA <*******@etihad.ae>; NOORUL QAIYUM SIKKANDAR <*******@etihad.ae>
Subject: Re: AWB *******1850 TO UK

Dear Arvind

Kindly inform the shipper to provide the below.

Best regards

Mark D Boquiren

Mailroom Supervisor

Ext:******* Mob:*******017

ETIHAD AIRWAYS

New Airport Road, Khalifa City A

P.O. Box: *******, Abu Dhabi, United Arab Emirates

From: Faiz Jasbi <*******@aramex.com>
Sent: Tuesday, August 1,2023 10:50 AM
To: MARK DE LEON BOQUIREN <*******@etihad.ae>; GERALD CIPRES ARMEDILLA <*******@etihad.ae>; NOORUL QAIYUM SIKKANDAR <*******@etihad.ae>
Subject: AWB *******1850 TO UK

This email comes from an EXTERNAL source.

Dear all, Good day!

As per our UK team,

"If this is return item, please provide 'proof of purchase' for customs clearance"

Origin

AUH

Loc.

HAWB

*******1850

Dest.

LON

Loc.

Grp

EXP

Type

PPX Transit Time Details

Shipper

ETIHAD AIRWAYS

Number

*******

Sent By

SIKHANGEZILLE HAZEL MOYO

Reference

Reference2

Address

ABU DHABI

City

Abu Dhabi

State

Abu Dhabi Zip

Country

United Arab Emirates

Telephone

**************

Telephone2

Mobile

Email

*******@etihad.ae

Team

*******

Consignee

RETURN TEAM

Number

Attention

RETURN TEAM

Reference

Reference2

Address

REXVILLE SOLUTIONS UNIT 2 TUNGSTEN PARK BARDON ROAD

City

Coalville

State

Zip LE67 4BL

Country

United Kingdom

Telephone

**************

Telephone2

Mobile

Email

Thanks & Regards,

Faiz Jasbi

Customer Account Executive

Aramex International – Abu Dhabi

Tel: +971 2 *******

aramex.com

CONFIDENTIALITY / DISCLAIMER NOTICE:

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http://www.etihad.com/

CONFIDENTIALITY / DISCLAIMER NOTICE:

This e-mail and any attachments may contain confidential and privileged information. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this e-mail and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorised and may be illegal. Etihad Aviation Group or its employees are not responsible for any auto-generated spurious messages that you may receive from Etihad email addresses.

http://www.etihad.com/

CONFIDENTIALITY / DISCLAIMER NOTICE:

This e-mail and any attachments may contain confidential and privileged information. If you are not the intended recipient, please notify the sender immediately by return e-mail, delete this e-mail and destroy any copies. Any dissemination or use of this information by a person other than the intended recipient is unauthorised and may be illegal. Etihad Aviation Group or its employees are not responsible for any auto-generated spurious messages that you may receive from Etihad email addresses.

Sent from Yahoo Mail on Android
Rosewe.com,Sunday, 13 August 2023 at 01:58:27 AM

外部客服提交:
关联工单号:T*******149
关联订单号:RR**************
提交内容:Ticket Number:T*******077

Customer Replied: The items I send back to you have still not been delivered to you because none of your numbers work. Now Armex is asking for money from me for hem to be destroyed.Can you tell me when I will get my refund?

Hazel,Saturday, 12 August 2023 at 18:11:17 PM

Did you call that number yourself and it went through?

Your warehouse is in Leicester and the locat dialing code is 116, which is not in the number you provided. Don't take me for a fool, I will report you to the Trading Standards in the UK. Don't play 3ith me, I lived in the UK for 15 years and I am a citizen
Hebe,Saturday, 12 August 2023 at 17:15:30 PM

Hi but we've provided you the correct tel,
It's the contact number for return address in the UK.

And we can refund you 15% of it as compensation and you do not need to return it to us.
Could you accept?

We really value our customers and would like to offer best customer service. If you have any question later, please feel free to contact us through livechat, email or submitting a ticket and I will be always here to help.
Rosewe.com,Saturday, 12 August 2023 at 02:17:01 AM

外部客服提交:
关联工单号:T*******149
关联订单号:RR**************
提交内容:Ticket Number:T*******077

Customer said: I have returned your items but the courier cannot deliver.The items I sent back to you are being destroyed.Because you didn't provide contact details.I need my full refund

Hazel,Friday, 11 August 2023 at 20:07:37 PM

I arranged for the 2 items to be sent to you by Aramex and they have been trying to get in touch with you for 2 weeks now to no avail. I have got in touch with you for the UK office numbers to give to Aramex to call your office and deliver but all the numbers that you provided don't work. Yesterday I contacted you and you said you would get back to me after 12 hours. In the evening I contacted you and you said another 12 hours, each time I was telling you that I can't wait 12 hours because they will return the items. This morning I contacted you and the person couldn't understand what I was talking about.

Every day I have been in touch with you but yesterday Aramex advised me that the retention period has elapsed and they will send the items back to me at a cost. I cannot pay for the items to be sent to me and I need my full refund.

Regards

Hazel
Hebe,Friday, 11 August 2023 at 16:31:57 PM

Thanks for contacting us.

We're sorry for that.
We can refund you 20% of it as compensation and you do not need to return it to us.
Could you accept?

Hope for your understanding.

We really value our customers and would like to offer best customer service. If you have any question later, please feel free to contact us through livechat, email or submitting a ticket and I will be always here to help.
Hazel,Thursday, 10 August 2023 at 17:24:35 PM

The courier Aramex cannot reach you and they will return the return items back to me
I asked for this number from you and twice this is what you gave me for the UK
These items have not been sent back to your warehouse for 3 weeks now because they cannot deliver and they will send the items back to me in the UAE at a cost for me
Hebe,Wednesday, 09 August 2023 at 16:03:10 PM

Hi that that one is for US address, you could use this one: *******360
Rosewe.com,Wednesday, 09 August 2023 at 01:25:32 AM

外部客服提交:
关联工单号:T*******149
关联订单号:RR**************
提交内容:Ticket Number:T*******370

Customer said: I used the UK address.I have sent the items through a courier already but the courier cannot reach you.The number you gave is *******621 it is not working
You are free to reply this email directly,or click the button below and send a reply by ticket on rosewe necessary.

Your support is highly appreciated.

Reply

One of our customer service representatives will respond to your inquiries within 1 working day.

Service time: US EST 9:00 PM - 6:00 AM Sunday to Thursday, except holidays.

Best Regards,
Rosewe.com
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