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I have been buying from Tomtop for a while now with great success. I did have a problem with a short shipped item but through contacts with "Alisa" we got it straightened out. I do understand why she was so cautious but she was easy to work with. I will continue to buy from Tomtop because of Alisa. Everything I have bought from them is better than expected and priced reasonably.
Tip for consumers:
If there is an error in in shipment, just contact their customer service with as many details as you can. I used shipping weights to confirm my order was shipped short. Keep in mind all online dealers have to deal with scammers every day and you need to understand the caution they use when someone says "shipped short or did not receive". I do recommend this company.
I have ordered from this company 5 times. 4 were perfect but they sure screwed up Valentines day 2013. I ordered, Jan 29, a cake and flowers to be del. In Manila, the cake was del but not the flowers. After trying to contact them all day the 15th, I finally got someone name "Alex". They wanted another 30.00 USD to del the flowers. After a heated discussion they agreed to del the flowers the next morning. Well 1:30 that afternoon they del. The flowers were dry and no card. The cards were a continuation of each other, words from our song. They offered me a 10% discount on my next order. Be a cold day in hell before I order from them again..
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Excellent and enjoyable service Fast delivery Great communication i knew when my parcel was...
Dear Harry P,
We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.
We will check the issue with the concerned department and get back to you within 24 hours after receiving reply from your end. Please provide us your order number. You can reach us any time at: betty@pickupflowers.com or 011-4153159697. We'll surely take a action on your complaints and as per your request & as our policy we'll try for replacement or refund.
Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.
Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com