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Im Karthikeyan from Indian Country, I have ordered a oil under order no *******099
I have ordered this oil on 10/10/15, still to date I didn't get the product. When I tracked its still in on the way, date of delivery from seller was 10/12/15... two months exceeded... Now yesterday I opened a dispute to receive full money... I need this to be resolved,,, I trust DH gate... Seller was offline, he didn't respond to my queries
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Dear HariharanDhandapani K.
Since you already opened a Dispute for this order, the seller will be given 5 days to reach an agreement with you. We are giving our seller a chance to fix this issue with your order. On the 5th day if still no agreement has reached, please do notify us by requesting DHgate mediation so we can step in your case already and resolve this for you. We will be assigning a Dispute analyst here to handle your case personally and make sure to make a decision that is favorable on your side. We will be contacting the seller for you too so we can make sure that this will be resolved as soon as possible. Hank you so much for the cooperation.
Cess,
Dhgate Customer Service