I had a question about a product purchased through Signals. I called their customer service phone number and was on hold, "for the next available operator who will take [my] call shortly." While on hold I: did two loads of laundry, washed/dried the dishes, made dinner, swept the kitchen floor, took out the trash, made dessert, and answered 7 emails. Then I was disconnected.
Question: Is it bad customer service when there's no customer service?