I emailed them as they told me an order i placed (which was a present for my daughter on Christmas!) was out of stock now. Which of course is very disappointing, they wouldn't offer me a small discount or an exchange for the inconvience. I emailed them again to see if anything can be done and they ignored the email, I emailed again to say I had been ignored and they didn't answer that one either. Very unreliable service if any order problems go wrong, I wouldnt recommended ordering from this site.