Hannah G.

After selling 4 spare tickets with Stubhub earlier this year for a concert on the 7th of October I was very much expecting to have received my money by now. On their website it states that you will be paid within 5-8 working days... Over 30 working days later I am still waiting for my money!

After speaking to someone last month after not receiving my payment I was told I needed to update some of my Paypal details before I could be paid, so I did. Today I spoke to someone else about not receiving my payment and I was told the reason why I had not been paid was because the payments department needed to verify my account! Not happy. He's told me to expect an email within the next 24 hours confirming my payment. However I am not hopeful this will be the end of the matter.

I certainly would not recommend Stubhub to anyone else due to the fact that their payment regulations are false and for the very poor customer service.