Hannah B.

If I could rate DHGate with 0 stars then I would! I wish I had looked at more reviews for DHGate before ordering an expensive dress from them. It arrived and looked nothing like the quality of the photos or description. It was badly tailored, was made of cheap material and the proportions were not appropriate for UK women - even though the size guide on the order form was in UK sizes. The worst part however was to come... DHGate the individual suppliers they use are almost impossible to deal with regarding disputes or refunds and returns. The administration part of the website for this service is flawed and sets up the customer - you basically don't have a leg to stand on. The people working in customer service have appalling English and also the email trails through your log in page are deleted! They can override any complaints you have registered by simply wiping them from the history on your log in page and rudely say that the "issue is now resolved" on your status. DHGate send you direct emails for e.g. payments but do not contact you directly when they reply to your dispute claim... therefore unless you log in to DHGate every few hours you have no idea they have replied to you with the most appalling short timeframes for resolving the dispute e.g. 2 days! I was livid because I was expecting an email in gmail to tell me I had a message from them, but of course none came. Then they say it is too late to take the dispute further. I have basically ended up with a bad bad bad product and no way of getting a refund or even returning it. This experience has put me off using any similar mail order sites in China. DO NOT USE THESE CHEAP CROOKS!