What a shockingly bad experience compared to Booking.com! Stay away! Wish I had done a bit more research before using them. No response from their customer service worth using! Just standard automated replies! Had to make expensive international phone calls to sort out problem with their site and booking. Found out AFTER we paid in full in advance that our 9yr old son cannot be accomodated! Hotel assisted to sort out at huge extra costs. Cannot believe that Tripadvisor would associate themselves with this lot!