Lesco B.

Two things.
1) and item that was not delivered, they forced store credit as a refund. I thought "okay, I can use that towards a saved item" but I wasn't crazy about not getting a full refund however, I looked on the bright side of reinvesting that into a pricier item.
2) I recently purchased a History of Whoo Bichup face cream which generally retails $230. A face cream I had a sample of from and authentic local K beauty store but it was $230. YesStyle has it on sale for $156.20.
After all the discounts and credits, my final payment was $94z
I thought it was too good to be true. It was!
When I received it, the box looked similar to the original I had but slightly different texture.
When I opened the product, the cream smelled awful! Like expired baby powder. I immediately to some photos and video and submitted a return request.
After paying an additional $18 for shipping, they email me telling me they will not issue refund because product was opened and that "companies change their formulation"

So YesStyle acknowledged their product was different but insisted it was "authentic".

I went to the k beauty store and paid full retail for the real version and guess what? It smells like the sample. Smells nothing like the version YesStyle has listed on their website.

One thing I do know of, is China/ Hong Kong have gotten exceptionally well and creating counterfeits but they cannot replicate formulations. The cream smelled terrible and didn't even sink into the skin like the authentic one. The consistency was off.

YesStyle understands they are selling products that are "different" and tout authenticity. This isn't the first time purchasers complain about counterfeit, different quality from the real products. I'm creating a dispute with my credit card company for a full refund.