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Lulus makes their return process look easy but you will be out over $50 if you try to make a return. You get docked the shipping cost for both ways which will be over $30 (the return shipping is more expensive) and they will NOT refund you the sales tax, which is unheard of. Instead, after back and forth with them passing me to different departments because the customer service rep couldn't do simple math, they linked me a to Canada Border Service Agency's website to mail a form to the government to get my sales tax instead. They provided no guidance at all and said it was their standard policy. I've had international refunds before and this has never happened before. They always refund the sales tax. It makes no sense why Lulus wouldn't refund the sales tax and get the refund from the government themselves. This has been the worst customer service experience of my life. They don't even have a customer service phone line. I have warned all my friends and will never be shopping here again.
Hailey J.'s review of Lulus earned 4 Very Helpful votes
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Save your money and a headache, this store is a scam. I order a purple, xs size dress and I paid...
Hi, Hailey
Thanks for taking the time to share your review. We're sorry to hear that cost of shipping and returning was higher than expected. We're actively working to improve our international guest experience. Without an order number provided, we are unable to see if your order was placed before or after some of these changes have been implemented. We would love to get in touch further so we've sent you a request through Sitejabber's verification system in hopes we could be provided with your order info.
Please feel free to reply at your earliest convenience so we can reach out! Xo