Gwen K.

I was a 3 year long customer of Cricket Wireless and had my bill setup for auto pay. Last month something went wrong and their auto pay did not go through (it was being billed through my credit card and whatever the cause of this, it was not through any fault of mine). I contacted Cricket when it came to my attention, which was only one day after the pre pay bill was due to pay it manually and they informed me that I would have to pay a $15 reconnect fee despite the circumstances of how the bill should have been paid through their autodraft system. They refused to waive the $15.00 fee; therefore I decided to switch carriers. Fast forward 20 days later and I did in fact switch carriers and called Cricket to find out when I could expect a refund of the unused days that I paid for, to which they replied that no refund would be given as this is their company policy. So in essence, they want you to prepay for a month of service, but you will not receive a refund if you opt out of their service mid month. Also, you cannot depend on their autodraft process for billing, and you will get charged a reconnect fee if you are even one day late with your payment. Cricket Wireless is the absolute worst!