GST F.

I recently purchased three laptops from Flipkart, and my experience has been nothing short of a nightmare. One of the laptops had a touchpad issue, and that's where my ordeal began.

Upon contacting Flipkart's customer service team, they claimed to have escalated the issue to the Brand Service Center. However, the brand service center confirmed the defect but shockingly refused to provide a Defective Confirmation Letter. Their excuse? The team had raised a mere "Normal Service Request" instead of the necessary ticket.

Attempting to resolve this absurdity, I reached out to Flipkart's customer service team again. To my dismay, they washed their hands of the matter, insisting that I must obtain the Defective Confirmation Letter from the Brand Service Executive "at any cost." When I relayed this back to the Brand Service Executive, they argued that the team had not raised the appropriate ticket to generate the required letter.

This ludicrous back-and-forth between Flipkart and the Brand Service Center left me in a maddening loop of blame-shifting. Despite being a premium user of Flipkart, the company failed to provide any meaningful resolution. The lack of coordination between their own teams and the refusal to take responsibility for the defective product has left me utterly unsatisfied.

In the end, I lost all hope of getting a replacement for the faulty laptop. This experience has not only wasted my time but also tarnished my perception of Flipkart's commitment to customer satisfaction. It's disheartening to see a company of this stature fall short when it comes to addressing genuine concerns of its premium users. I strongly advise potential buyers to think twice before considering Flipkart for their electronics purchases.

Even the Flipkart Team is also Not allowing me to Leave the Review on their Website because that I have Mentioned their Name, you can check the Added Photo which I got the Mail From the Flipkart