Grzegorz B.

On 8.06 in Maroochydore (Sunshine Coast) in the JB HI-FI store, two sellers could not find a socket to plug in and demonstrate to us the power of the vacuum cleaner that we were going to buy. It took them about 10 minutes to search the surrounding sites with no result. It's a circus, not a serious shop!. The model we saw online they didn't have but they informed us that the JB HI-FI store in Kawana (Sunshine Coast as well) has one. Wasted time but we made the decision to go there. We waited over 10 minutes for someone from the store staff to be visible in the area at all. After that time we caught someone from the back room staff and that person promised to send someone. After another 5 minutes, a very young saleswoman told us that she couldn't show/demonstrate how the "Shark" vacuum cleaner works...Because it is the last model in the box and there is no such model on display - so she can't take it out of the box. Boxes and demonstrate. Shock...I traveled 60 kilometers to hear such words from amateur sellers with such an attitude. It's paranoia. Who pays you and for what?. Where are the managers who hire people with this level of IQ...Keep it going. Congratulations.

Unfortunately, Kogan is focused only on maximizing profits. This is evidenced by hundreds of negative opinions of disappointed consumers. Kogan is a network of hundreds of companies trading in various products from various fields / industries. These companies sell goods / products imported from the Asian market. And all this under the name of KOGAN. Everything is released for final sale online (because it is cheaper) in Australia, but no one controls the quality. Nobody checks the compliance of the products with their description and specification. There is no institution in Australia that would control, then check and certify products before they are released for sale. There are also no penalties for companies that regularly break commercial procedures. There are such consumer protection procedures in Poland, Germany and many other EU countries. In our Australia, this haos and "commercial wrestling" are currently being won by tricksters and swindlers. Australia's ACCC does nothing to protect consumers. This institution is the peak of incompetence, idleness and wasting millions of dollars from our taxes (the ACCC's budget is nearly $ 305 million in 2021). ACCC Should be dismantled and another institution with effective legal and executive tools should be established to protect every consumer, not institutions.
Coming back to KOGAN, I felt cheated twice by this company. For the first time a few years ago - I bought a TV set whose electronics reacted very sluggishly and with a long delay to attempts to change anything. I was forced to sell the TV. A few months ago I purchased an industrial SHOGUN heater. On the website, Kogan advertised as a carpet dryer, very efficient with visible thick, efficient spirals. In fact, the potentiometer was malfunctioning. It was not possible to steady / change the blow force that was weak. The spirals did not heat up enough as it was described as an industrial unit. I decided to return the product. Unfortunately, here KOGAN started the game of delay or "fatigue" of the consumer. Although I have the right to return the goods within the first 7 days, Kogan demanded to send a film proof that the goods do not work as it should. As in the movie, prove that the blowing is not strong enough and the potentiometer does not change the speed of the fan. How can a movie capture this? Besides, they have strange limits on the server that even a 10-second movie would not fit. KOGAN offered me a 15% discount which I rejected. In order not to waste my own time, I suggested replacing this heater with another, the same but free from defects (if they are sure that the others are good!)... Waiting again, but finally they decided that I would send this device back to them. Wasting time finding a courier company that works regionally with KOGAN (customer has to deliver). Finally, I waited two months for the refund because KOGAN had problems confirming that they had received the parcel...
As you can see I will not recommend KOGAN because it is a jumble of unreliable people. A company that does not care for consumers but for its own profits. It is a waste of money and free time that we ordinary people have less and less. Today it is very easy and simple to spend money, but to assert your basic rights as a consumer is a lonely fight against ghosts in Australia.

You are scammers and a bunch of imbeciles without brains. You give fictitious opinions to sell this crap... Logically thinking people try to avoid their website it's just a common swindler!. They sell to people defective goods with chips, scratches or missing parts with instructions that lack descriptions of the elements, dimensions and lack of stages. They are not even able to send a second package with undamaged elements and, what is worse, they change the rules established earlier... They play for time in order to "make tire" the customer... Even half of tiny star is to good for them.
Absolutely biggest idiots ever seen in my entire life

AliExpress (Alibaba) shall fatal practice for clients / consumers "nice and cheap and minimum guarantee, absolutely no quality." The system of consumer protection are some funny game in writing complaints in which the consumer is an intruder. Administration "Alibaba" is not effective surveillance system quality goods sold here. There are no guarantees and there is no system to punish fraudulent practices pseudo sellers. I bought almost a year ago, a few things to my motorcycle. Every thing contained any manufacturing defects which, in practice, there is a danger. I bought my mirror chrome motorcycle from a Chinese seller: "Luis YT Motor Co.Ltd" in May 2014 year ( order No **************). From sience about 7 months systematically peeling chrome from surfaces. Seller "Luis" replied laconically that guarantee is only for 7 days and/or sometimes three months!. This is scandal, scandal and again SCANDAL! Although I wanted to just replace mirrors on other, free from defects (I sent some photos overlooking flaws) - unfortunately I lack of response of Chinese seller. Consumer protection system is a deception, crap, and only logo. They just posted a letter (the same to me and to seller) they asked about frendly solution in this matter... Who today is the most important: the customer with cash and satisfaction or bad salesman / cheat (with a bad reputation) and without customers?!
China is still a communist country. Be vigilant because they are smart, they have substituted side with artificial statistics. They are often well-educated electronics engineers from the IT sector and organized crime groups. When you click on the name of the seller you are redirected to the page store - it just looks nice. In this bush Aliexpress service / Alibaba is ineffectual
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Mieszkam w Australii i portal ten jest dość popularny tutaj ale przede wszystkim ze względu na metody kantowania Ozzików. AliExpress ( Alibaba) stosuje fatalną praktykę dla klientów / konsumentów: " miło i tanio oraz minimum gwarancji, absolutnie bez jakości". System ochrony konsumenta to jakaś iluzoryczna gra w pisanie wirtualnych zażaleń bez mocy prawnej w której konsument jest intruzem i z góry przegranym. Administracja „Alibaba" ma nieskuteczny system nadzorowania jakości rzeczy sprzedawanych tutaj. Brak gwarancji i brak systemu karania oszukańczych praktyk pseudo sprzedawców szczególnie tych z Chin i Hong – Kong. Kiedy po transakcji dokładasz starań aby skontaktować się z kimś z biura obsługi / custom serwis – odnośniki przekierują cię na następne strony niczym w buszu lub przekierowywują na nieistniejące / nieaktywne strony z informacją o chwilowej awarii. To polityka dezinformacji zresztą celowa. Ja kupiłem blisko rok temu kilka rzeczy do mojego motocykla. Każda rzecz zawierała jakieś wady produkcyjne które w praktyce stwarzają niebezpieczeństwo podczas jazdy. Między inymi kupiłem lusterka chromowane do mojego motocykla od chińskiego sprzedawcy: „Luis YT Motor Co.Ltd " w maju 2014 roku. Po około 7 miesiącach chrom systematycznie zaczął łuszczyć się na powierzchni a same odbicia dostały luzów i przestawiały sie podczas jazdy. Dobry chrom może schodzić ale po minimum 6 latach …Sprzedawca „Luis" lakonicznie odpisał że daje gwarancję tylko 7 dni po kupnie a czasami tylko 3 miesiące! Póżniej mnie ignorował. SKANDAL, SKANDAL i jeszcze raz SKANDAL! Pomimo że ja chciałem tylko wymienić te lusterka na inne wolne od wad (wysłałem kilka zdjęc z widokiem wad) – brak odpowiedzi chińskiego sprzedawcy. System protekcji konsumenta to oszukaństwo, bzdura i tylko logo. Oni napisali tylko list ( ten sam do mnie i do sprzedającego w 2 językach) z prośbą / informacją do polubownej ugody. Kilka razy pisałem z kims kto jest serwisem online – grzecznie informuje łamanym angielskim że jest mu przykro i zrobi wiele by problem rozwiązać. Obiecuje skontaktować się z sprzedawcą i……. Na tym się kończy ta chińska grzeczność?!. Następny kontakt online i inna osoba która nie zna mojej sprawy gdyż nie nadają tu numerów rozszczeniowych i na nowo piszesz aby wyjaśnić mój problem. Flaki z olejem …. A oni grzeczni i znowu obiecują. Kto w dzisiejszych czasach jest najważniejszy: klient z pieniędzmi i satysfakcją, czy marny sprzedawca / oszukaniec ( ze złą reputacją) i bez klientów?!……. Oni chyba mają to gdzieś. Przypominam że Chiny to nadal kraj komunistyczny z metodami znanymi nam z epoki nie tak dawnej. Bądzcie czujni bo oni są mobilni, mają podstawiane strony ze sztucznymi statystykami i znikają szybko. Często to dobrze wykształceni elektronicy z sektora IT oraz zorganizowane grupy przestępcze. Po kliknięciu na sprzedawcę jesteś przekierowany na strone sklepu – ładnie to wygląda…. Na tym się kończy ta ładność bo w rzeczywistości to jest podstawione. W tym buszu ten serwiś sobie nie radzi – raczkuje i udaje. Nawet znajomi Chińczycy przestrzegli mnie (po czasie niestety) że ok 50% baaa! To cwaniacy i oszusci. PROSZĘ MIEJCIE TO RODACY NA UWADZE